PRIVACY POLICY
PRIVACY POLICY AT A GLANCE
GENERAL INFORMATION
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data refers to any data that can personally identify you. For detailed information on data protection, please refer to our privacy policy listed below this text.
DATA COLLECTION ON THIS WEBSITE
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice (Impressum) of this website.
How do we collect your data?
Your data is collected when you provide it to us, for example, by entering information into a contact form.
Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g., web browser, operating system, or time of page access). This data is collected automatically as soon as you enter the website.
Additionally, if you have given explicit consent, data may be collected through analysis and tracking technologies. This is used to optimize our website and for marketing and advertising purposes. Processing may also be carried out by external marketing service providers commissioned by us. You can revoke your consent at any time via the cookie settings.
What do we use your data for?
Some of the data is collected to ensure the website is provided without errors. Other data may be used—if you have given your consent—to analyze your user behavior and for marketing and advertising purposes.
What rights do you have regarding your data?
You have the right to request information about the origin, recipients, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. For this purpose, as well as for further questions regarding data protection, you can contact us at any time using the address provided in the legal notice.
Additionally, you have the right to lodge a complaint with the competent supervisory authority. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. For details, please refer to the privacy policy under "Right to Restriction of Processing."
HOSTING
EXTERNAL HOSTING
This website is hosted by an external service provider (host). Personal data collected on this website is stored on the host's servers. This may include IP addresses, contact requests, metadata and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast, and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR). Our host will only process your data to the extent necessary to fulfill its performance obligations and will follow our instructions regarding this data.
The host used is:
Wix.com Ltd.
40 Namal Tel Aviv St.
Tel Aviv 6350671
Israel
GENERAL NOTES & MANDATORY INFORMATION
DATA PROTECTION
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g., when communicating by email) may have security gaps. Complete protection of data from access by third parties is not possible.
Note on the Responsible Entity
The responsible entity for data processing on this website is:
DRILL-X powered by SYNEX TECH GmbH
Gschwandt 163
4822 Bad Goisern
Austria
Phone: +43 6135 7977
Email: office@drill-x.at
Website: www.drill-x.at
Data Protection Officer
We have appointed a data protection officer for our company:
Stefan Putz
Phone: +43 6135 7977
Email: office@synex-tech.at
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your explicit consent. You can revoke any consent you have already given at any time. An informal message by email to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format
DATA COLLECTION ON THIS WEBSITE
COOKIES
Our website uses cookies. Cookies are small text files that are stored on your device and saved by your browser. Some cookies are technically necessary to ensure the proper functioning of the website.
In addition, we use—only with your explicit consent—cookies and similar technologies for analyzing user behavior and for marketing and sales purposes. Consent is given via the cookie consent tool Usercentrics and can be revoked or adjusted at any time.
Legal basis: Art. 6(1)(f) GDPR (technically necessary cookies), Art. 6(1)(a) GDPR (analysis/marketing cookies)
SERVER LOG FILES
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include browser type and version, operating system used, referrer URL, hostname of the accessing computer, time of the server request, and IP address.
This data is not merged with other data sources. The collection of this data is based on our legitimate interest in the technically error-free presentation and optimization of our website—server log files must be recorded for this purpose.
Legal basis: Art. 6(1)(f) GDPR
TRACKING, ANALYSIS & MARKETING
If you have given your explicit consent, we use technologies on our website for analyzing user behavior and for marketing and advertising purposes. This serves to optimize our online offering and to address potential customers in a targeted manner.
Processing may also be carried out by external marketing service providers commissioned by us. You can revoke your consent at any time via the cookie settings.
Legal basis: Art. 6(1)(a) GDPR
Use of Meta Pixel
This website uses the Meta Pixel from Meta Platforms Ireland Ltd. The Meta Pixel allows us to track the behavior of website visitors after they have been redirected to our website by clicking on a Meta ad on Facebook or Instagram.
Use is only with your explicit consent. It cannot be ruled out that data may be transferred to third countries (e.g., USA). The transfer is based on standard contractual clauses of the EU Commission.
Legal basis: Art. 6(1)(a) GDPR
Use of SalesViewer® Technology
This website uses SalesViewer® technology from SalesViewer® GmbH to collect and store data for marketing, market research, and optimization purposes based on your consent.
For this purpose, a JavaScript-based code is used to collect company-related data and its corresponding use. The data collected with this technology is encrypted via a non-reversible one-way function (hashing). The data is immediately pseudonymized and not used to personally identify visitors to this website.
The storage and processing of this data is based solely on your explicit consent in accordance with Art. 6(1)(a) GDPR.
Revocation of consent: You can revoke your consent to data collection and storage at any time with effect for the future by adjusting your preferences in the cookie settings on our website.
Alternatively, you can prevent data collection by SalesViewer® on this website by clicking this link: https://www.salesviewer.com/opt-out. This will place an opt-out cookie for this website on your device. If you delete your cookies in this browser, you must click this link again.
CONTACT FORM
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries sent to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory legal provisions—especially retention periods—remain unaffected.
INQUIRY BY EMAIL OR PHONE
If you contact us by email or phone, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request.
The processing of this data is based on Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6(1)(a) GDPR) and/or on our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in the effective processing of the inquiries sent to us.
The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory legal provisions—especially legal retention periods—remain unaffected.
PROCESSING OF DATA (CUSTOMER & CONTRACT DATA)
We collect, process, and use personal data only to the extent necessary for the establishment, content design, or modification of the legal relationship (inventory data). This is based on Art. 6(1)(b) GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.
Personal data about the use of this website (usage data) is collected, processed, and used only to the extent necessary to enable the user to use the service or to bill for it. The collected customer data will be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
To support our marketing and sales activities, a commissioned external marketing agency may have access to selected personal data as part of order processing in accordance with Art. 28 GDPR. Processing is carried out exclusively on the basis of our instructions and only for the agreed purposes.
DATA TRANSFER UPON CONCLUSION OF CONTRACT FOR SERVICES & DIGITAL CONTENT
Personal data will only be transferred to third parties if this is necessary for contract processing or if there is explicit consent. Transfer to external marketing and communication service providers is only based on consent in accordance with Art. 6(1)(a) GDPR.
THIRD-PARTY CONTENT ON THIS WEBSITE
Our website integrates content from other providers. This can include pure content elements (e.g., news, updates), as well as widgets (functions, such as booking systems) or fonts and technical libraries, such as Google Fonts. For technical reasons, this is done by loading this content from other servers via your browser. In this context, the IP address currently used by your browser and the browser of the requesting system are transmitted. Please refer to the respective privacy policies of the third-party providers.
OPENSTREETMAPS
We use the open-source mapping service "OpenStreetMaps" (also "OSM") from OpenStreetMap Foundation, 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom. OSM is used to provide an interactive map on our website that shows you how to find and reach us.
This service allows us to present our website in an appealing way by loading map material from an external server. The following data is transmitted to OSM servers when the map is displayed: the page of our website you have visited, the IP address of your device, and any data you enter for route planning.
The legal basis for processing your data in connection with the OSM service is Art. 6(1)(f) GDPR (legitimate interest in data processing). The legitimate interest arises from our need for an appealing presentation of our online offering and the easy location of the places indicated on our website.
For more information on how OSM handles user data, please refer to the privacy policy: https://wiki.osmfoundation.org/wiki/Privacy_Policy
Status: January 26, 2026